Please see the articles below for more troubleshooting help. Refresh the new UniFi OS Console and after a moment, the old host should disappear from the UniFi Remote Access Portal list, and the devices in the new application should begin to appear as adopted. To address this, physically disconnect the host of the old application to make sure there is no confusion. This will create an adoption failure and other connectivity issues. If you see something similar to the image above, where both UniFi OS Consoles are still listed, it probably means both applications are running on the same LAN, at the same time. To verify, log into the UniFi Remote Access portal using your Ubiquiti SSO account: and see how many UniFi OS Consoles (or application hosts) appear listed. If after migrating the Network application to its new host, the devices appear as disconnected in the Devices section, it could mean there is a duplicate UniFi OS Console issue, or that the devices are still adopted by the old Network application. Troubleshooting Duplicate UniFi OS Consolesīack to Top Disconnected Devices After Migration To open the Remote Access Portal again, go to Settings > Remote Access and click the Dashboard link from there. Close the browser page with the Remote Access Portal (unifi.ui.com) from where you launched the UniFi OS Console Setup Wizard.
CHANGE X MIRAGE KEY PASSWORD
Remember to use the username and password from the old one.ĥ. Once UniFi finishes working, you will be presented with the login screen for the new application. Note that this will also restore the credentials from your original Cloud Key.Ĥ. Click that link and select your recently downloaded. Once the Setup Wizard launches, the first page will offer the option to restore from a previous backup. Launch the Setup Wizard by discovering the new Cloud Key and then clicking Adopt in the Remote Access Portal. Set up the new device as you usually would, following initial setup instructions. Method 3B: Using the Startup Wizard to Restore Use the one that is online to launch the UniFi OS Console's dashboard.
Note that this will also restore the credentials from your original Cloud Key.Īfter the system has restored all configurations, it might appear as a duplicate and with the same host IP address as the old UniFi OS Console's in the Remote Access Portal (unifi.ui.com). Once installed, in the new Network application go to Settings > System Settings > Maintenance > Restore from Backup and click Choose File. Set up the new device as you usually would, following initial setup instructions and installing a new UniFi OS Console. Method 3A: Setting Up Host Device First (for UniFi Dream Machines) The backup can be uploaded to the new host in two different ways: either by setting up the new device first (use this method when migrating to a UniFi Dream Machine) or by starting the Setup Wizard and selecting "Restore from a previous backup" option. Scroll down in the Settings > Maintenance > Cloud Key Operations and click the Shut Down Cloud Key button.ģ.
CHANGE X MIRAGE KEY DOWNLOAD
To avoid having duplicate UniFi OS Consoles shut down the old Cloud Key once the backup download is complete. Use the drop down to modify the data retention to include historical data, or only save your Settings before downloading, then click Download to generate and save a new UniFi backup file (. In the original Cloud Key's UniFi Network application go to Settings > Backup > Backup / Restore section (or in new settings: Settings > Backup > Backup / Restore).
On a new Cloud Key or UDM, where you haven't set your own password, use root as username and ubnt as password for SSH access.ġ.
CHANGE X MIRAGE KEY UPGRADE
If you happen to be running a beta version on the original Network application, then upgrade the new Cloud Key's Network application via SSH. You will be able to upgrade your new Cloud Key or UDM even before you adopt it from the Remote Access Portal ( unifi.ui.com) page. NOTE:You will only be able to restore the backup on a device with an application version that is the same or newer than the one original host.
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